shipping & return policy

 

SHipping

we offer delivery within Dubai for a flat fee of AED100. we can organise delivery in other emirates too just give us a call to get a quote. we can ship world wide by air freight or organise containers for larger projects. contact us for more information. at Tribe we try our very best to get the product you purchased to your home as fast as possible but during busier times we will aim to deliver within 3 working days. we also offer cash on delivery service so if you see anything on our website that you would like to take home just let us know and we will deliver it to your doorsteps. 

 

Returns

we accept returns for both online and store purchases within 7 days. delivery and installation fees cannot be refunded. Items must be returned in their original packaging and unused. if you return an item we can offer store credit or you can exchange it for something else, we do not offer refunds unless the items have been delivered damaged, are incorrect or faulty. all our collection is hand crafted by the loving hands of our artisans, each piece is unique and hand-made. variations in colours, visible joints or uneven surfaces are not considered faulty. 

we do not offer refunds or exchanges for pre-ordered items or items on sale.