orders & returns faQ
WHAT IS YOUR EXCHANGE / RETURN POLICY?
we accept exchanges or return within (14) days of purchase & must be supported with proof of purchase. exchanges and returns can only be used against store credit vouchers or alternative items to the same value. Customers must return the item they wish to exchange in our store in The Courtyard.
no exchange, refund or credit note will be accepts on special orders, custom orders (including carpentry and upholstery), pre-orders, goods purchased at sale price or used goods. Delivery, shipping and installation fees cannot be refunded.
refunds will only be provided for defective goods if repair or replacement is not an option. Refunds will be offered if the items have been delivered damaged, are incorrect or faulty. All of our collection is hand crafted by the loving hands of our artisans, each piece is unique and hand-made, variations in colours, visible joints or uneven surfaces are not considered faulty.
how long will it take for my exchange / return / refund to be processed?
we endeavor to make this process as fast as possible for our customers and will reply to your email within 24 hours. If we have issued a return on your card please allow 7-10 working days for the funds to appear back in your account.
How do I exchange or return an item?
Please email email@example.com and a member of the team will be in touch with you within 24 hours after receiving your return request.